Privacy Policy

1. Our Policy

This website is operated by Neweast NEXTAR, a company organized under the laws of the Kingdom of Saudi Arabia (hereinafter referred to as “Neweast NEXTAR”, “we”, “us”, or “our”), acting as an authorized distributor and representative of the Nextar heavy-duty truck brand (associated with BAIC Heavy Duty Trucks Co., Ltd.).

We recognize the importance of protecting personal data and are committed to handling your information responsibly and in accordance with applicable data protection laws.

This Privacy Policy explains:

·       What personal data we collect

·       How we use and process it

·       How we share and protect it

·       Your rights regarding your personal data

2. Who We Are

Neweast NEXTAR is the data controller responsible for your personal data collected through this website.

If you have any questions about this Privacy Policy or wish to exercise your rights, you may contact us using the details provided in Section 15 below.

3. What Personal Data We Collect

Personal data means any information that can identify an individual. It does not include anonymized data.

We may collect the following categories of personal data, not limited to:

a) Contact Information

·        Name

·        Email address

·        Phone number

·        Address

·        Company name

·        Department

·        Job title

b) Customer and Transaction Data

·        Customer website journey

·        Purchase history

·        Service requests

·        Customer support interactions

·        Vehicle-related inquiries

c) Financial Information

·        Billing details

·        Payment related information

d) Vehicle and Technical Data

·        Vehicle Identification Number (VIN)

·        Configuration and specifications

·        Technical and diagnostic data

e) Digital and Usage Data

·        IP address

·        Browser type and device information

·        Cookies and tracking data

·        Website interaction and browsing behaviour

4. Failure to Provide Personal Data

Where we are required to collect personal data by law or under a contract, and you fail to provide it:

·        We may be unable to provide services or fulfil our obligations

·        We will inform you at the time if this is the case

5. How We Use Your Personal Data

We process your personal data only where legally permitted.

a) With Your Consent

We may use your data to:

·        Send marketing communications and newsletters

·        Inform you about products, services, and updates

You may withdraw your consent at any time. This will not affect the lawfulness of processing carried out before withdrawal.

b) For Contractual Purposes

We process your data to:

·        Fulfil orders and service requests

·        Provide customer support and after-sales services

·        Manage maintenance, repairs, and inquiries

c) For Legitimate Business Interests

We may process your data to:

·        Improve our website and services

·        Respond to inquiries

·        Ensure IT security and prevent fraud

·        Coordinate with authorized distributors or partners

d) Legal Obligations

We may process your data to comply with applicable laws, regulations, and lawful requests.

6. How We Share Your Personal Data

We may share your personal data with the following parties:

a) Affiliates and Business Partners

• Group companies and authorized representatives

b) Authorized Distributors and Dealers

• For sales, service, and customer support purposes

c) Third-Party Service Providers

Including:

·        IT and hosting providers

·        Cloud service providers

·        Marketing or communication agencies

·        Additional third-party tools or providers

d) Legal Authorities

• Where required by law or regulatory obligations

We do not sell, rent, or trade your personal data to third parties for marketing purposes.

7. International Data Transfers

Your personal data may be transferred to, stored in, or processed in countries outside your jurisdiction.

Where this occurs, we take appropriate measures to ensure your data is protected in accordance with applicable laws.

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected.

Retention periods are determined based on:

·        The purpose of processing

·        Legal and regulatory requirements

·        The nature and sensitivity of the data

·        The risk of unauthorized use or disclosure

·        Historical records

9. Non-Personal Data

We may collect and use aggregated or anonymized data that does not identify any individual.

This data may be used for analytics, business improvements, and website optimization.

10. Data Security

We implement appropriate technical and organizational measures to protect your personal data.

However:

·        No system is completely secure

·        We cannot guarantee absolute security

You are responsible for safeguarding your account credentials and logging out after each session, where applicable.

11. Your Rights

Subject to applicable laws, you may have the right to:

·        Access your personal data

·        Correct inaccurate or incomplete data

·        Request deletion of your data

·        Object to processing

·        Restrict processing

·        Request data portability

·        Withdraw consent at any time

To exercise your rights, please contact us using the details below (Section 15).

12. Cookies

Our website uses cookies and similar technologies to:

·        Improve user experience

·        Analyse website performance

·        Support marketing activities

You may accept or decline cookies through your browser settings. Disabling cookies may affect certain website features.

13. Third-Party Links

This website may contain links to third-party websites.

We are not responsible for the content or privacy practices of these external websites. You are advised to review their policies before providing personal data.

14. Legal Disclosures

We may disclose your personal data where necessary to:

·        Comply with legal obligations or government requests

·        Enforce our Terms of Use

·        Investigate fraud, security issues, or technical problems

·        Protect the rights, safety, or property of users, the public, or the company

15. Contact Us

For any questions or requests regarding this Privacy Policy, please contact:

Neweast NEXTAR
Contact us on:

Address: Al Faisaliyah, Riyadh, Saudi Arabia

Email: info@nextar-me.com

Phone Number: +966115162780

16. Policy Updates

We may update this Privacy Policy from time to time.

Any changes will be effective immediately upon posting on this website. Continued use of the website constitutes acceptance of the updated policy.

*These Terms of Use shall be governed by and construed in accordance with the laws and regulations applicable in the Kingdom of Saudi Arabia. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts in Riyadh, Saudi Arabia.